Leadership Development Consulting

Establishing Expectations and Executive Dashboards

Companies pursue business process improvements like Lean Six Sigma for different reasons, and being clear about what to expect from the effort is crucial for the leader to be able to make the decisions about how to implement it. We always ask the top executive staff during the executive launch event to define how their various meetings would be different in the future if they were managing in, for example, a Lean Six Sigma way. This exercise helps them round out a portion of the vision of change, and it can give them a scorecard to appraise their own collective performance in the personal side of transformation.

If management truly wants the benefits of transformation, then they need a scorecard and method to measure themselves along that particular dimension. The concept is that they of course need to lead by “walking the talk.”