Focusing On Results
Early attempts at Quality circles failed not because of a bad concept, overly complicated tools and techniques, or poor ideas, but because people were not held responsible for solving the problems they identified.
Measurable results are absolutely critical for any successful change project, especially in organizations that are already known for never reaching the implementation phase. Without results, it is extremely difficult to obtain buy-in from employees and management. Even more important, these results must be
sustained and replicable. Success attracts people, and learning new behaviors is most likely learned from a successful model.
Participants in the Change Leadership Program choose in advance a change project they will lead after finishing the program. The participants’ success will depend largely on whether they are able to achieve measurable results that are sustained.